03/03/2021

Fitbit users in Japan can now Travel and Shop with Ease with the New Suica-enabled Fitbit Charge 4 device

TOKYO – March 3, 2021 – Fitbit announced today the launch of a new Suica-enabled Fitbit Charge 4 device1, which supports the use of Suica, East Japan Railway Company’s (JR East) (TYO: 9020) transportation IC card. The Suica-enabled Fitbit Charge 4 advanced health and fitness tracker with built-in GPS launches in Japan March 4, 2021, and will allow users to travel and shop with the ease through the seamless convenience of contactless payments. Fitbit users in Japan will be able to securely make payments and easily tap and pay-per-ride across Japan’s public transport network directly from their wrists, as well as shop at Suica member stores , all with the convenience of keeping their smartphones and wallets tucked away.

The new Suica-enabled Fitbit Charge 4

The new Suica-enabled Fitbit Charge 4, launching March 4, 2021.

Suica, issued by JR East, is an IC card that can be used on trains and buses in the Tokyo metropolitan area. It can also be used outside the Tokyo metropolitan area for shopping at approximately 5,000 stations, 50,000 buses, and 1.12 million stores throughout Japan.2

“With the availability of the Suica-enabled Fitbit Charge 4, our users in Japan will now have the convenience to easily tap and go about their day while keeping their health and fitness goals in focus. This is particularly relevant at a time when people are taking precautions to slow the spread of COVID-19, such as avoiding touching public surfaces,” said Steve Morley, Director Fitbit APAC, International Health Solutions. “This reflects our commitment to support Japan’s efforts to make the country a cashless society.”

Following a few quick and easy steps, Suica-compatible Fitbit Charge 4 users can add their Suica and up to six credit or debit cards to their Fitbit Wallet in the Fitbit app on Android or iOS mobile devices to enjoy Suica features and services. Fitbit Pay provides secure payments through the Visa Token Service, so that users’ card information is never revealed to or shared with merchants or Fitbit. Users are required to set up their Fitbit device to require a PIN to be entered at the time of wearing their devices on wrist, for an added layer of protection.

The following are some of the Suica features and services that are available through the Fitbit app when connected to a supported Fitbit device. For full details, please refer to table 1.

  • Top-up by Google Pay
  • Cash recharge at convenience stores
  • Cash recharge at ticket vending machines
  • Railroad travel with balance
  • Shopping with balance
  • Balance display
  • History display
  • Refunds
  • Earn JRE points
  • Touch and Go! Bullet Train
  • Bullet train e-ticket service
  • Express Reservations (available from March 6, 2021)
  • Smart EX

With the addition of Suica support in Japan, Fitbit Pay is now available for consumers to use at more than 10 major transit systems around the world, enabling Fitbit users to travel with ease. The Fitbit Pay contactless payment service is also supported by over 500 issuers across 44 countries. Using the NFC chip built-into select Fitbit smartwatches and trackers, Fitbit Pay users can easily pay for items at millions of stores worldwide wherever contactless payments are accepted.

Fitbit devices are available for purchase via fitbit.com/jp and at leading retailers. For more information on Fitbit and Suica support, please visit fitbit.com/jp/charge4. For more information about Fitbit Pay, supported banks and transit systems, visit Fitbit.com/Fitbit-Pay.

Table 1:

Features and services

Availability

Remarks

New issue

A minimum charge of 1,000 yen is required at the time of issue. Only one Suica can be issued per terminal

Charge by credit card

You can charge from Google Pay (credit card registered in your Google Account)

Cash recharge at convenience stores

 

Cash recharge at ticket machines

Available at some stations, e.g. tray-type ticket machines.

Bank Charge

×

 

Rail travel with charge balance

Suica-enabled bus services are also available

Shopping with your charge balance

 

Balance display

Can also be displayed on wearable devices

History display

Display up to the previous day

Refunds

Fee (220 yen) required, refundable on the app

Reissue

×

 

Balance transfer when changing handset

×

 

Earn JRE POINTS

You need to register on the JRE POINT website

Recharge with JRE POINT

×

 

Buy a commuter pass

×

Bus passes are not accepted

Buy a Suica Green Ticket

×

 

Touch and Go! Bullet Train

Registration to start using the ticket machine is required.

Bullet train e-ticket service

Application to EkiNet is required

Online payment

×

 

Express booking

×

Tokaido and Sanyo Bullet Train services

Available from March 6, 2021

Smart EX

Tokaido and Sanyo Bullet Train services

Legend: 〇: Yes  ×:No            ※ Can be provided by operation of the wearable device only

Suica is a registered trademark of East Japan Railway Company.

About Fitbit

Fitbit helps people lead healthier, more active lives by empowering them with data, inspiration and guidance to reach their goals. Fitbit designs products and experiences that track and provide motivation for everyday health and fitness. Fitbit products are carried in approximately 39,000 retail stores and in 100+ countries around the globe. Fitbit’s diverse line of innovative and popular products include Fitbit Sense, the Fitbit Versa family of smartwatches, Fitbit Charge 4Fitbit Inspire 2, and Fitbit Ace 2 trackers and Fitbit Aria Air smart scale. The Fitbit platform delivers personalized experiences, insights and guidance through leading software and interactive tools, including the Fitbit app, and Fitbit OS for smartwatches. Fitbit’s paid subscription service, Fitbit Premium, provides advanced analytics and actionable guidance in the Fitbit app to help you reach your health and fitness goals. Fitbit Premium + Health Coaching provides one-on-one virtual coaching with expert health coaches and personalized plans based on your Fitbit data. Fitbit Health Solutions develops health and wellness solutions designed to help increase engagement, improve health outcomes, and drive a positive return for employers, health plans and health systems. 

Fitbit and the Fitbit logo are trademarks or registered trademarks of Fitbit in the U.S. and other countries. Additional Fitbit trademarks can be found www.fitbit.com/legal/trademark-list. Third-party trademarks are the property of their respective owners.

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For enquiries, please contact:

FleishmanHillard Japan TEL 03-6204-4301 / MAIL: FITBIT.JP@fleishman.com

[1] The Suica functionalities are only available on the Suica-enabled Charge 4. Not available on current Charge 4 trackers. Japan only. Suica is a trademark of JR East company.

[2] As of January 31, 2021